Privacy Policy
At Stoigela, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in any other way. By accessing or using our website, you agree to the practices outlined in this policy.
1. Information We Collect
We collect information from you in a variety of ways, including when you visit our website, register for an account, make a purchase, or contact us. The types of information we may collect include:
Personal Information: This includes details such as your name, email address, phone number, billing address, and payment information, which you may provide when registering or making a transaction.
Usage Information: This includes details about how you interact with our website, such as IP address, browser type, device information, pages viewed, and referral information.
Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities, preferences, and interactions with our website.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To provide, operate, and maintain our services
- To process and fulfill transactions and orders
- To communicate with you about your account, services, and updates
- To improve our website and services based on your feedback and usage patterns
- To ensure the security of our website and prevent fraud or misuse
- To comply with legal obligations and resolve disputes
3. How We Share Your Information
We respect your privacy and will never sell, rent, or trade your personal information to third parties. However, we may share your information in the following limited circumstances:
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Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, shipping companies, marketing partners). These providers are required to protect your information and may only use it for the purposes we specify.
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Legal Compliance: We may disclose your information if required by law, regulation, or legal process (e.g., a subpoena or court order), or if we believe such disclosure is necessary to protect our rights, your safety, or the safety of others.
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Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
4. Data Security
We take reasonable measures to protect the security of your personal information and maintain a secure environment. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access: You can request a copy of the personal information we have about you.
- Correction: You can request that we correct any inaccuracies in your information.
- Deletion: You may request that we delete your personal information, subject to certain exceptions under applicable law.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your user experience. Cookies are small files placed on your device that allow us to remember your preferences, improve website functionality, and track usage patterns. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
7. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Stoigela (Pty) Ltd
Email: support@stoigela.co.za